As a patient in New York State, you have the right, consistent with law, to:

• Understand and use these rights. If for any reason you do not understand or you need help, the hospital MUST provide assistance, including an interpreter.
    
• Receive treatment without discrimination as to race, color, religion, sex, national origin, disability, sexual orientation or source of payment or age.
    
• Receive care in a clean and safe environment which recognizes cultural diversity.
    
• Be informed of the name and position of the doctor who will be in charge of your care.
    
• Know the names, positions and functions of any hospital staff involved in your care and refuse their treatment, examination or observation and be told what effect this may have on your health.
    
• A Non-smoking environment.
    
• Receive complete information about your diagnosis, treatment and prognosis.
    
• Receive all the information you need to give informed consent for any proposed procedure or treatment. This information shall include the possible risks and benefits of the procedure or treatment.
    
• Refuse to take part in research. In deciding whether or not to participate, you have the right to a full explanation.
    
• Keep confidential all information and records regarding your care.
    
• Participate in all decisions about your treatment.
    
• Review your medical record without charge.
    
• Obtain a copy of your medical record for which the hospital can charge a reasonable fee. You cannot be denied a copy solely because you cannot afford to pay.
    
• Receive an itemized bill and explanation of all charges.
    
• Complain without fear of reprisals about the care and services you are receiving and to have the hospital respond to you and if you request it, a written response. If you are not satisfied with the hospital's response, you can complain to the New York State Health Department. The hospital must provide you with the Health Department telephone number.

• The public may contact the Joint Commission's Office of Quality Monitoring to report any concerns or register complaints about a Joint Commission-accredited health care organization by either calling 1-800-994-6610 or e-mailing complaint@jointcommission.org